Therese is based in the company’s Denver office and manages EdgeCore’s data center operations and security teams. She is also responsible for client lifecycle activities.
Therese brings significant experience leading client-support teams and designing and implementing end-to-end service-delivery systems and processes. Therese joined EdgeCore following roles of progressive accountability at CoreSite Realty Corporation, most recently as Vice President supporting and leading the company’s activities around client-lifecycle management for more than 1,200 clients and $500M+ in annualized revenue. In the role, her responsibilities included a) on-boarding and capacity deployment, b) on-going support via self-service systems (portal management) and a team of Strategic Account Service Representatives, c) capacity and contract management, d) service-processes design and improvement, and e) incident engagement, remediation, and avoidance. Prior to CoreSite, Therese was a Dean’s Research Fellow at the University of Colorado School of Law, where she authored and collaborated on works related to cybersecurity, telecommunications, and technology.
Therese holds a B.A. in International Business from The University of Texas at Austin. She also holds a J.D. from the University of Colorado School of Law.